Frequently Asked Questions
Everything you need to know about your RIHOAS shopping experience.
How long does shipping take?
Standard shipping typically takes 7-12 business days to arrive after processing. We also offer express shipping options which take 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order begins processing in our warehouse and changes can no longer be made.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Afterpay in select regions.
How do I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your delivery status.